Keenan Technologies – Privacy Policy
Effective Date: 05/31/2026
Keenan Technologies LLC (KeenanTech) is committed to protecting your privacy and maintaining the trust of our customers. This Privacy Policy explains how we collect, use, and protect your information when you engage with our Remote Monitoring and Management (RMM) services, website, and related platforms. By using our services, you agree to the terms outlined in this policy.
1. Information Collection
KeenanTech collects information to provide, maintain, and improve our services. We collect two primary types of information:
Personal Information
This may include your name, business name, email address, phone number, and any other information you voluntarily provide when interacting with us.
Technical Information
This includes system performance data, IP addresses, device identifiers, operating system details, and activity logs.
As part of our RMM services, KeenanTech collects system-level data and performance metrics necessary to monitor, manage, and maintain client IT environments. This monitoring is limited to business systems under management and is not intended to access personal content except when required for troubleshooting and authorized by the client.
2. Use of Information
We use collected information for the following purposes:
Service Delivery
To operate and manage IT systems, monitor performance, and resolve technical issues.
Service Improvement
To analyze trends, improve reliability, and enhance our service offerings.
Customer Support
To respond to requests, provide assistance, and communicate service updates.
Security
To detect, prevent, and respond to unauthorized access or suspicious activity.
3. Information Sharing
KeenanTech does not sell personal information. We may share information in the following situations:
Service Providers
With trusted third-party vendors who assist in delivering services such as hosting, monitoring, security, and analytics. These providers are required to maintain confidentiality.
Legal Compliance
When required by law, legal process, or to protect the rights, property, or safety of KeenanTech, our clients, or others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, information may be transferred as part of that transaction. Notice will be provided where required.
4. Data Security
KeenanTech uses industry-standard security measures including access controls, encryption, and continuous monitoring to protect your information. While no system is completely secure, we actively maintain and improve our security practices to safeguard data.
5. Data Retention
We retain personal and technical information only as long as necessary to fulfill the purposes outlined in this policy, including operational, legal, and regulatory requirements. When data is no longer needed, it is securely deleted or anonymized.
6. Cookies and Tracking Technologies
Our website and platforms may use cookies and similar technologies to improve functionality and user experience. You may configure your browser to disable cookies, though this may impact certain features.
7. Third-Party Links
Our services may include links to third-party websites. KeenanTech is not responsible for the privacy practices or content of those sites. We encourage you to review their policies before providing personal information.
8. Children’s Privacy
KeenanTech services are intended for business use and are not directed at individuals under the age of 18. We do not knowingly collect information from minors. If such data is identified, it will be removed promptly.
9. Your Privacy Rights
Depending on your location, you may have rights to access, correct, or delete your personal information.
Residents of certain U.S. states may have additional rights under applicable privacy laws. KeenanTech will honor all applicable rights in accordance with those laws.
To make a request, please contact us using the information below.
10. Changes to This Policy
KeenanTech may update this Privacy Policy from time to time. Updates will be posted on this page with a revised Effective Date. Continued use of our services indicates acceptance of the updated policy.
11. Scope of Policy
This Privacy Policy applies to information collected through our website and services. Additional data handling terms may be outlined in client agreements, contracts, or service documentation.
12. Contact Us
If you have questions about this policy or how your data is handled, please contact us:
Keenan Technologies LLC
Email: [email protected]
Phone: 207.464.0640
Location: Scarborough, Maine