Keenan Technologies – Break Fix
Break/Fix and Triage Service Terms
Effective Date: 05/31/2026
The information provided on this page is for general informational purposes only and reflects typical service examples. It does not constitute a binding agreement, does not guarantee service inclusion, and does not override any executed agreement with Keenan Technologies LLC. All services are subject to written agreements, approved scope, and defined terms.
These terms apply to any services provided by Keenan Technologies LLC (“KeenanTech”) on a one-time, ad-hoc, or non-contract (break/fix or triage) basis.
1. Nature of Service
Break/fix and triage services are provided on a limited, as-needed basis and do not establish an ongoing managed services relationship.
Keenan Technologies does not provide continuous monitoring, maintenance, or proactive support unless a separate written agreement is in place.
2. Scope Limitation
Services are limited to the specific issue identified at the time of request.
Keenan Technologies is not responsible for identifying or resolving unrelated issues, system-wide concerns, or underlying conditions unless expressly agreed.
3. Best Effort Basis
While we take your issue seriously, please understand all services are delivered on a best-effort basis.
No guarantee is made regarding:
- Full resolution
- System stability
- Prevention of future issues
- Timeline for completion
4. Client Responsibilities
The client remains responsible for:
- Maintaining current and verified backups
- Ensuring proper licensing and system configuration
- Implementing recommended fixes or security measures
Failure to take recommended actions may result in continued or recurring issues.
5. Security and Risk
Keenan Technologies is not responsible for pre-existing vulnerabilities, system conditions, or security incidents.
Work performed on compromised or unstable systems carries inherent risk, including potential data loss or disruption.
6. Subscription and Cloud Services
Clients may purchase Microsoft 365, software licensing, or related cloud services through Keenan Technologies without entering into a Managed Services Agreement.
In such cases, Keenan Technologies may provide limited administrative assistance, licensing support, or renewal coordination. However, these services do not include proactive monitoring, ongoing maintenance, security management, compliance oversight, backup responsibility, or full tenant administration unless expressly agreed in writing.
Break/fix and subscription-only clients remain responsible for the overall administration, security, and compliance of their environment except for specific services explicitly assigned to Keenan Technologies in writing.
7. No Compliance Services
Break/fix services do not include compliance support or validation.
Keenan Technologies does not guarantee compliance with any regulatory, legal, or industry standards unless explicitly agreed in writing.
8. Limitation of Liability
To the fullest extent permitted by law, Keenan Technologies shall not be liable for indirect or consequential damages, including loss of data, business interruption, or lost revenue.
9. Transition to Managed Services
Ongoing support, monitoring, and proactive protection are only provided through a Managed Services Agreement.
Keenan Technologies may recommend or require a managed services relationship for continued or future support.
10. Governing Law
These terms are governed by the laws of the State of Maine.
11. Acceptance of Terms
By requesting or accepting break/fix or triage services, the client acknowledges and agrees to these terms.