Keenan Technologies – MSA
Managed Services Agreement
Effective Date: 05/31/2026
The information provided on this page is for general informational purposes only and reflects typical service examples. It does not constitute a binding agreement, does not guarantee service inclusion, and does not override any executed agreement with Keenan Technologies LLC. All services are subject to written agreements, approved scope, and defined terms.
This Managed Services Agreement (“Agreement”) outlines the general terms under which Keenan Technologies LLC (“KeenanTech”, “we”, “us”) provides managed IT services. This document is provided for informational purposes and does not constitute a binding agreement unless executed in writing by both parties.
Clients receiving services from Keenan Technologies will be subject to separate signed agreements, statements of work, or service schedules that define specific services, pricing, and terms.
1. Overview of Services
Keenan Technologies provides managed IT services including, but not limited to:
- Remote Monitoring and Management (RMM)
- System maintenance and patching
- Cybersecurity monitoring and remediation
- Microsoft 365 and cloud administration
- Network support and troubleshooting
- End-user technical support
Specific services provided to each client are defined in a written agreement.
2. Service Scope
Services are delivered based on agreed-upon service plans, proposals, or statements of work. Any services not expressly included in a written agreement are considered out of scope and may be subject to additional charges.
3. Client Responsibilities
Clients are responsible for:
- Providing accurate information and necessary system access
- Maintaining supported hardware, software, and licensing
- Following recommended security practices
- Promptly reporting issues through approved support channels
Failure to meet these responsibilities may impact service delivery.
4. Service Availability
Keenan Technologies makes reasonable efforts to provide reliable and consistent service. However, service availability may be affected by maintenance, third-party outages, or circumstances beyond our control.
No guarantee is made regarding uninterrupted service.
5. Security Disclaimer
Keenan Technologies implements industry best practices to help secure client systems. However, no IT environment can be guaranteed to be completely secure.
We do not guarantee the prevention of all cybersecurity incidents, unauthorized access, or system failures.
6. Compliance Disclaimer
Keenan Technologies does not provide or guarantee compliance with any regulatory, legal, or industry standards, including but not limited to HIPAA, PCI-DSS, or similar frameworks, unless explicitly defined in a written agreement.
Clients are solely responsible for understanding and meeting their compliance obligations.
7. Data and Backup Responsibility
Backup and recovery services, when provided, are defined in a written agreement.
Clients remain responsible for confirming that critical data is protected and suitable for business needs. Backup systems, even when monitored, do not guarantee full recovery in all situations.
8. Third-Party Services
Services provided by Keenan Technologies may rely on third-party vendors, including cloud providers, software platforms, and internet service providers.
Keenan Technologies is not responsible for the performance, availability, or security of third-party services.
9. Limitation of Liability
To the fullest extent permitted by law, Keenan Technologies shall not be liable for indirect, incidental, or consequential damages, including loss of data, revenue, or business interruption.
A client’s actual agreement with Keenan Technologies will define any applicable liability limits.
10. Governing Law
These general terms are governed by the laws of the State of Maine.
11. Relationship to Client Agreements
This document is intended as a general overview of Keenan Technologies’ service terms.
All services provided to clients are governed by executed agreements, which may include a Managed Services Agreement, proposal, or statement of work. In the event of any conflict, the signed agreement will control.
12. Contact Information
Keenan Technologies LLC
Email: [email protected]
Phone: 207.464.0640
Location: Scarborough, Maine