Keenan Technologies LLC Terms and Conditions

Terms and Conditions
Effective Date: 10/23/2024

Welcome to Keenan Technologies (KeenanTech). By accessing or using our website, Remote Monitoring and Management (RMM) services, and any other related services provided by KeenanTech, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully. If you do not agree to these terms, you should not use our services.

1. Definitions

  • “KeenanTech”, “we”, “us”, and “our” refer to Keenan Technologies.
  • “Client” or “you” refers to the person or business entity using our services.
  • “Services” refers to the Remote Monitoring and Management (RMM) services, website, software, and any other related services provided by KeenanTech.

2. Acceptance of Terms

By using or accessing our services, you agree to these Terms and Conditions, as well as our Privacy Policy. These terms apply to all visitors, clients, and users of KeenanTech services. If you do not agree with any part of these terms, you must discontinue the use of our services immediately.

3. Service Description

KeenanTech provides Remote Monitoring and Management (RMM) services designed to monitor and manage IT systems, networks, and devices. Our services may include, but are not limited to, monitoring system performance, identifying and responding to security threats, providing technical support, and implementing IT solutions.

4. Client Responsibilities

As a client of KeenanTech, you agree to:

  • Provide accurate and complete information necessary for the delivery of our services.
  • Ensure that all software, hardware, and systems comply with KeenanTech’s specifications for successful service delivery.
  • Maintain the confidentiality of your login credentials and restrict access to your account.
  • Promptly notify us of any unauthorized use of your account or security breach.
  • Not engage in illegal activities or use our services for any unlawful purposes.

5. Service Availability

While KeenanTech aims to provide reliable and continuous services, there may be instances where services are temporarily interrupted or unavailable due to maintenance, upgrades, or factors beyond our control. We will make reasonable efforts to notify clients of planned downtime but do not guarantee uninterrupted service.

6. Fees and Payment Terms

  • Fees: You agree to pay all fees associated with the services as outlined in the service agreement or as communicated to you. Fees may vary depending on the services provided.
  • Payment Terms: Payments are due according to the payment schedule outlined in your service agreement. Late payments may result in the suspension or termination of services.
  • Taxes: All applicable taxes related to the services provided are the responsibility of the client, unless otherwise stated in your agreement with KeenanTech.

7. Termination of Services

  • By Client: You may terminate your services with KeenanTech at any time by providing written notice in accordance with your service agreement. Any fees due before termination will remain payable.
  • By KeenanTech: We reserve the right to suspend or terminate services at any time, without notice, for any violation of these terms, non-payment, or for any reason that impacts the security or performance of our services or systems.
  • Effect of Termination: Upon termination, KeenanTech will cease providing services, and any access to systems or software provided by KeenanTech will be revoked.

8. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or sensitive information shared during the course of the relationship. This includes, but is not limited to, technical data, business information, and client records. Each party agrees not to disclose such information to third parties without prior written consent, except as required by law.

9. Intellectual Property

All content, software, designs, trademarks, and other materials provided by KeenanTech remain the intellectual property of KeenanTech or its licensors. You are granted a limited, non-transferable, non-exclusive license to use these materials solely for the purposes of using our services. You may not copy, distribute, or reverse-engineer any software or materials provided by KeenanTech without express permission.

10. Limitation of Liability

To the fullest extent permitted by law, KeenanTech shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of data, profits, or business opportunities, arising out of or related to the use or inability to use our services.

KeenanTech’s total liability under these terms shall not exceed the amount paid by the client for the services provided in the twelve (12) months preceding the incident that gave rise to the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless KeenanTech, its affiliates, officers, employees, and agents from any claims, damages, or expenses, including reasonable attorney’s fees, arising from your use of our services, violation of these terms, or any infringement of intellectual property or other rights of any person or entity.

12. Warranties Disclaimer

KeenanTech provides its services on an “as-is” and “as-available” basis without warranties of any kind, whether express or implied. We do not warrant that our services will be error-free, uninterrupted, or that any defects will be corrected. We make no guarantees regarding the security, reliability, or availability of our services.

13. Third-Party Services and Links

Our website and services may contain links to third-party services or websites that are not owned or controlled by KeenanTech. We are not responsible for the content, privacy policies, or practices of third-party websites or services. You access any such third-party websites or services at your own risk.

14. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of [Insert Your Jurisdiction]. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in [Insert Location].

15. Changes to Terms

KeenanTech reserves the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any changes indicates your acceptance of the revised terms.

16. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us at:

Keenan Technologies
Email: [email protected]
Phone: 207.464.0640
Address: Scarborough. ME