Keenan Technologies LLC Privacy Policy

Privacy Policy
Effective Date: 10/23/2024

At Keenan Technologies LLC (KeenanTech), we are committed to protecting your privacy and maintaining the trust of our customers. This Privacy Policy explains how we collect, use, and protect your personal information when you engage with our Remote Monitoring and Management (RMM) services, website, and other platforms. By using our services, you agree to the terms outlined in this policy.

1. Information Collection

KeenanTech collects and uses information to enhance your experience and to ensure optimal service delivery. We collect two primary types of information:

  • Personal Information: This may include your name, business name, contact details (such as email addresses and phone numbers), and any other information you voluntarily provide when registering or interacting with our services.
  • Technical Information: This includes system performance data, IP addresses, device information, operating system details, and activity logs. We collect this data to monitor and manage your IT systems effectively.

2. Use of Information

We use the information we collect for several purposes, including:

  • Service Delivery: To provide and manage our RMM services, monitor system performance, resolve technical issues, and ensure your IT environment is operating efficiently.
  • Service Improvement: To analyze usage trends and improve our offerings, ensuring that our tools are up-to-date and meet the needs of your business.
  • Customer Support: To respond to inquiries, requests for technical support, and to notify you about important updates or changes to our services.
  • Security: To protect your systems and data from unauthorized access, monitor for suspicious activity, and respond to potential threats.

3. Information Sharing

We value your privacy and do not sell your personal information. However, we may share your information under the following circumstances:

  • Service Providers: With trusted third-party vendors and partners who assist us in delivering our services, such as hosting, security, or analytics services. These parties are bound by strict confidentiality agreements.
  • Legal Compliance: If required by law, legal proceedings, or court orders, or to protect the rights, property, or safety of KeenanTech, its customers, or the public.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified of any such changes.

4. Data Security

KeenanTech employs industry-standard security measures to safeguard your data, including encryption, secure access controls, and regular system monitoring. However, no method of data transmission over the internet or electronic storage is completely secure. We are committed to continuously enhancing our security protocols to protect your information.

5. Cookies and Tracking Technologies

Our website and RMM platforms may use cookies or other tracking technologies to gather information about your use of our services. This helps us to optimize the user experience and to improve functionality. You can modify your browser settings to disable cookies, but this may affect the functionality of certain features.

6. Third-Party Links

Our platforms may contain links to third-party websites. KeenanTech is not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

7. Children’s Privacy

KeenanTech’s services are designed for businesses and are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently gathered such information, we will take immediate steps to delete it.

8. Your Privacy Rights

Depending on your location, you may have the right to access, correct, or delete your personal information. If you would like to make such a request or inquire about how we handle your data, please contact us using the details provided below.

9. Changes to This Policy

KeenanTech reserves the right to modify this Privacy Policy at any time. Any changes will be posted on this page, and the “Effective Date” at the top will be updated accordingly. Your continued use of our services after any changes indicates your acceptance of the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy, your data, or how we use your information, please contact us at:

Keenan Technologies
Email: [email protected]
Phone: 207.464.0640
Address: Scarborough, ME